Privacy Policy

Information We Collect

• Account information: your name, email address, phone number, and password when you create an account or book a service.
• Location information: your device location (with your permission) so we can dispatch the nearest technician, show accurate ETAs, and track active service routes in our mobile app.
• Service and vehicle details: the vehicle, service type, photos, and notes you provide when booking or completing a job.
• Payment information: payments are processed by Stripe. We never store your full card number; we receive only a payment confirmation and the last four digits of your card.
• Usage information: how you interact with our website and app (pages viewed, features used, device type), collected through PostHog analytics, and error reports that help us fix problems.

How We Use Your Information

• To provide, dispatch, and complete roadside assistance services you request.
• To process payments, memberships, and refunds.
• To send service updates by SMS, email, or push notification (for example, technician ETA and job status).
• To verify provider applications, including required documents.
• To improve our services, troubleshoot problems, and keep our platform secure.

How We Share Information

• With the technician assigned to your service request (your name, location, vehicle, and service details).
• With service providers who operate our platform: Stripe (payments), Twilio (SMS), Resend (email), Google Maps (location and routing), PostHog (analytics and error reporting), and Novu (notifications).
• When required by law, or to protect the rights, safety, or property of RoadSide GA, our customers, or others.
• We do not sell your personal information.

Data Retention and Security

• We keep your account and service history while your account is active and as needed for legal, tax, and dispute-resolution purposes.
• Data is transmitted over encrypted connections (HTTPS) and stored with access controls. Authentication tokens in our mobile app are stored in your device's secure keychain.

Your Choices and Rights

• You can update your profile information in the app or on the website at any time.
• You can disable location access or push notifications in your device settings; some features (like technician dispatch) may not work without location.
• You can request a copy of your data or deletion of your account by contacting us at the email below.

Children's Privacy

• Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to This Policy

• We may update this policy from time to time. We will post the updated version on this page with a new effective date, and notify you of material changes.

Contact Us

Questions about this policy or your data? Email us at support@roadsidega.com or call (678) 744-8092.